Business management · 2003 · Paper 1 · SL · Markscheme

MARKSCHEME November 2003 BUSINESS AND MANAGEMENT Standard Level Paper 1 10 pages N03/370/S(1)M+ INTERNATIONAL BACCALAUREATE BACCALAURÉAT INTERNATIONAL BACHILLERATO INTERNACIONALc [4 marks] 1. (a) Describe George Swale’s present span of control and assess whether this is appropriate to his function. George’s span of control is six people; th e ticketing and premises managers, plus four secretarial staff. These subordinates all report directly to him. A span of control of six people is well within the normal acceptable range, especially given that two of the six subordinates are specialist managers and probably experienced staff. However, George’s job is being expanded as a result of reducing input from Joe Swale. Some candidates may discuss the issue of human resource role at this point for which George appears individually responsible. [3 to 4 marks] The span of control is accurately identified. For [4 marks] the answer may assess whether it is appropriate by reference to accepted theory, e.g. Fayol, and/or the nature of the tasks involved. The position take n is well supported and focuses on Rainbow Club Ltd. [1 to 2 marks] The answer is either unsupported or extremely general. For [2 marks] , there is an understanding that the span is related to the task and/or the people involved. [8 marks] (b) Discuss how Rainbow Club Ltd’s staffing and organization structures could be altered to reflect Joe’s decreasing administrative role and the club’s increasing international focus. The major structural issues ar e that of Joe Swale’s diminishing input into the general administration of the club and the resulting increase in demands on the rest of the management team. The move into international markets both in marketing and playing areas will lead to an increasing role for both George and Nancy and may provide financial problems for Robert Graves. On the human resource front, George appears to be solely responsib le. He has specific human resource experience, but not n ecessarily the academic background and knowledge to run the function effectively. It may be necessary to hire a personnel expert, with experience of dealing with an international staff, to take on